numerous parts smashed or dented.could not have happened during shipping.the back cover on control panel is smashed.starter cord is on right side next to frame,making it almost impossible to start.amazon item description states 420cc engine,14 hp.its really 13 hp and 389cc.lots of chips on top of gas tank.customer service at eastern tools want me to ship this to repair facility at my expense.in my opinion this is salvage material.i believe they are shipping leftover defective merchandise.for those who want to,take 3 screws off pull starter and turn 1/3 left and reattach.this puts starter handle in good position.good luck if you need parts.amy in norwalk ohio is less than helpful.shes actually a secretary.i dont expect this to be worthwhile investment.go to ebay and buy powermax cheaper.they have repair parts.no complaints about amazon.Get more detail about ETQ TG72K12 8,250 Watt 13 HP 420cc 4-Cycle OHV Gas Powered Portable Generator with Electric Start (Non-CARB Compliant).
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